Learning Strategies in a Municipal Public Health Organizational Environment

This study focuses on learning strategies in municipal public health administration of the environment in the Municipality of Porto Velho, Brazil. Ali bureaucracy focuses on the predictability of institutional operations, to enable the achievement of efficiency and organizational efficiency. The question to be answered is: What learning strategies fit into this scenario for improving the service offered? The general objective is to analyze the learning strategies in the body of a Municipal Health work environment to verify their existence and use. The task here is based on Piaget's Theory of creativity, and the concepts of other authors committed to organizational learning. This research was characterized as descriptive, with quantitative approach, basic in nature, Case Study prepared by Method. The sample consisted of 52 servers in crowded health body searched; We used a questionnaire to collect data. It was proved the internal consistency by Cronbach's alpha coefficient. The research concluded that the Extrinsic reflection, Interpersonal Help Search, and Help Search for Material Written, relate significantly with demographic variables: gender, age and income. It also concludes that the servants are in the majority, use these strategies for the implementation of work. This document concerns the public managers committed to the efficiency of their results from learning your team. We used a questionnaire to collect data. It was proved the internal consistency by Cronbach's alpha coefficient. The research concluded that the Extrinsic reflection, Interpersonal Help Search, and Help Search for Material Written, relate significantly with demographic variables: gender, age and income. It also concludes that the servants are in the majority, use these strategies for the implementation of work. This document concerns the public managers committed to the efficiency of their results from learning your team. We used a questionnaire to collect data. It was proved the internal consistency by Cronbach's alpha coefficient. The research concluded that the Extrinsic reflection, Interpersonal Help Search, and Help Search for Written Material, relate significantly with demographic variables: gender, age and income. It also concludes that the servants are in the majority, use these strategies for the implementation of work. This document concerns the public managers committed to the efficiency of their results from learning your team. age and income. It also concludes that the servants are in the majority, use these strategies for the implementation of work. This document concerns the public managers committed to the efficiency of their results from learning your team. age and income. It also concludes that the servants are in the majority, use these strategies for the implementation of work. This document concerns the public managers committed to the efficiency of their results from learning your team.


INTRODUCTION
The public organizational environ ment is still inserted in the bureaucratic issue,that is, searching predictability of its operation to obtain greater efficiency and organizational efficiency, main ly through your body servers. In this context, it seeks to understand how the learning strategies fall, for improvement of the service offered. The target learning mechanism of the organization is the server, wh ich is the essential gear o f public ad ministration and is responsible for apprehending and acquire knowledge, and then process it efficiently and effectively. Therefore, it is interesting to identify the strategies and understand them so that it can acquire and ext ract knowledge and apply it in the workplace. In this conception arises the interest of researching how public organizations learn and how to pass on such knowledge through learn ing strategies that can is embedded in the organization, and also the existing demographic variables. Faced with this vector, it was chosen as analytical scope to municipal secretary of health old Port. The complex bureaucracy, facing a reality of rap id change, calls for a new organizational vision before public bodies in this way it is evident that knowledge is a feature which can provide greater efficiency effectiveness that this scenario requires. The understanding of knowledge as a form of strategy depends on the value of their human capital. Given the above, the survey was conducted in order to answer the following issues: What are the learning strategies used in the servers desktop in health body searched?

II.
OBJECTIVES This study has the general objective to analy ze the learning strategies in servers working environ ment of a municipal body health Porto Velho, Rondônia, Brazil. And has as specific objectives to identify the demographic profile of the body of the servers in the study (1), describe the learning strategies used by the servants of the body studied (2), and correlate the learn ing strategies identified with demographic variables (3). The mot ivation this study arose fro m the need to check the current status of the servers that make up public bodies are in relation tract learning, since their activ ities involve standards detailing its implementation, making it repetitive and routine, or be,

III.
THEORETICAL-CONCEPTUAL REVIEW Pantoja (2004, p.109) who was pro mpted by the search for new knowledge to conceive research on the relat ionship between learning strategies and organizational environ ment and individual variables, wh ich is one of the research objectives. This theme "learning strategy" is very challenging way, because today public organizations are routine in short, the object of the research and analyze the way that knowledge is being passed on in these organizations. In the perception of Fleury and Fleury (1997) and learning as a process that is constantly changing, resulting fro m pract ice or experience already contained, it should come or not to man ifest itself in a noticeable change in behavior. The organizat ion man is moved by his capture of knowledge, this prism realize that this ability to learn enables its development. Upon this many scholars built their theories analyzing how humans acquired knowledge, and its capitation vector learning. Early theories have been leveraged by Learning Psychology, their main chains are Behaviorist (Skinner), Cognitive (Piaget, 1978), Hu man istic (Roger) and constructive (Piaget, 1975). The Behaviorist theory has as its main creator of the American psychologist B. F. Skinner. Skinner (1974), the human or animal can be trained to perform almost all actions and the reinforcement that fo llo ws would be responsible for determining the behavior that can be of two types: respondent and running. This aspectdoes not take into account what happens in the mind of the individual during the learning process. Cognitive and facing internal mental process rather than on external behavior, are interested in how the mind draws the senses from the environment influence how information is processed, stored and returned. Hu manistic theory is structured to be learning essentially as a person or individual and seen as a whole, influencing their choices and attitudes. The Constructive theory derived mainly fro m the theories of Jean Piaget (genetic ep istemology) and Lev Vygotsky (sociohistorical research) of the idea that man is not born smart and is not passive in half, but it responds to external stimuli to build and organize knowledge, not wanting to be in the truth, but as an adaptation of the organism to the environment. According to Piaget (1975), knowledge is constituted by the interaction of the individual with the physical and social environment, to hu man symbolis m, with the wo rld o f social relations, and it is by virtue of the action and not by any previous allocation in hereditary baggage or in the middle. Several studies since the 90s show that organizational learning and synergy vector in the mechanism collection of knowledge, since its design is embedded in the organization both at the individual level and in organizat ional as well as variables that are influenced in their characterization. Its concept is still a matter of d ifficulty, as several authors have in their papers and disagreements of opinion among its concepts. Thus, the authors emphasize that the generation capacity and seizure of knowledge have been the main competitive advantage of organizations in the current context. In the table below is the list of concepts of organizational learning through time to the year 2000. Organizational learning is the process of detecting and correcting errors

Shrivastava (1983)
Organizational learning involves the process through which the organizational knowledge base is developed and delineated

Fiol and Lyles (1985)
Organizational learning is the process of imp roving actions through increased knowledge and understanding

Levitt and March (1988):
Organizational learning is the result of a process of coding inferences based on history in routines that guide new behaviors

Huber (1991)
An entity learns whether through its processing of info rmation, the breadth of its potential behavior is altered.

Swieringa and Wierdsma (199)
The term organizational learning means the change in organizational beha vior

Kim (1993)
Organizational learn ing is defined as an increasing increase in organizational capacity to take effective action

Garvin (1993)
A learning organization is one that has skills in creating, acquiring and transforming knowledge, as well as modifying its behavior to reflect new insights and insights.

Slater and Narver (1994)
Organizational learning, in basic terms, refers to the development of new knowledge or insights that have the potential to influence behavior.

Nicolini and Meznar (1995)
Learn ing can refer both to the endless process of cognitive modifications (in the sense that learning is an endless process) and to the outcome of th is process (wh ich is achieved in the learning process). In other words, the verb "learn" can be a result verb o r a process verb.

Bibella et al. (1996)
Organizational learning is the ability (or process) in an organization that maintains or enhances performance based on experience. The concept includes the acquisition, sharing and use of knowledge.

Tsang (1997)
Organizational learn ing is a concept used to describe certain "types of learning" that occur in organization

Senge (1998)
Learn ing organizat ions are those in which people continually expand their ability to create desired outcomes, where new thinking patterns are nurtured, where collective aspirations are freed and where people continually learn how to learn together.

Popper and Lipshitz (2000)
They suggest that, regardless of the defin ition of organizational learning used, it will always be mediated by the learning of the members of the organizat ion, since an organization can only learn through the individuals who understand it. Organizational learn ing and the exchange of individual knowledge with organizational setting allow to say that the organization is not learning, but your emp loyee's body. In an analysis of this issue and Lipshitz Popper (2000) suggest that, regardless of the setting of learning. These clarifications make it evident that organizational learning and the acquisition of knowledge and its transfer as a result, since the subject learns and teaches the same t ime, where the being understands the process and thus implements the fortifying learning the purpose of the organization. An examp le of organizational learn ing setting as a result is delineated by Levitt and March (1988): Organizational learning is the result of inferences encoding process based on history into routines that guide new behaviors. Differently, and Argyres Shön (1978) define organizational learning as the process of detecting and correcting errors. Several authors position in different ways about the concept of organizational learn ing, but these concepts are assimilated in three factors that influence the success of the organization:

Source: authors' adaptation
The skills, attitudes and renewal capacity of the organization. Corroborating the elucidation of that organizational learn ing begins with the individual, wh ich is the intellectual capital of the organization. There is with these theories that the intellectual body has its importance in the organizational setting because the individual is knowledge generator, and that their skills influence the organizational life. A lthough surveys show that there studies that correlate train ing with organizational learning, due to lack of knowledge sharing both individual and organizational. Study on the strategy reports its importance related to the growth of the organization, before it authors describe that organization learns through its staff or intellectual capital. Despite being, its emp loyees pickups knowledge, this will not be immediately transferred to the organization, but in time this knowledge will be shared. The importance of the study on organizational learning is the mode that is characterized, since a p lurality of concepts summarizes this matter it was found in studies by Araujo Jr (2008) the plurality in conceptualization of Organizational Learn ing, notes a range of thoughts about your process. Despite this diversity, is su mmed up in t wo interdependent and overlapping phases, forming a cyclic and uninterrupted process, in the form o f approaches treated Nonaka and Takeuchi (1997), Davenport and Prusak (1998) and Tacla and Figueiredo (2003). Corroborating this study the fact that the organization teaches and learns at the same time as it creates and disseminates knowledge of its staff, creating a learning cycle. An organizational learning is impo rtant when you can get through your knowledge co mpetitive advantages before the others, using all his knowledge content. The contribution of studies on knowledge Nonaka and Takeuchi (1997), in relat ion to the literature on the process of knowledge creation is very deep. The authors argue that the interaction between tacit and exp licit knowledge raises the spiral o f o rganizat ional knowledge creat ion through the dynamic flow of lower ontological levels to the highest levels. Thus knowledge begins in the indiv idual that is transmitted between people, level level and especially among organizations. For Nonaka and Takeuchi (1997), so that the organization can experience the spiral of knowledge creation, it must provide an appropriate context, which requires an understanding of the dimensions of knowledge, enabling conditions for knowledge, conversion modes of knowledge, the model of the five phases of knowledge creation and management models. By everything that has been reported so far, it finds that the importance of organizat ional learn ing is related in the capitation of knowledge and its transfer to the organization by the individual and their socialization in the organization. Learn ing at work has traditionally been associated with the training and development act ivities, which are defined by Abbad and Borges-Andrade (2004) as organizational actions using an instructional technology or are deliberately arranged. Knowledge is a strategic aspect in the organizational setting because its development affect the life of the company. Thus, the competitiveness of a company is becoming the basis of their ability to create, transfer and reuse knowledge which is relevant to their core business (Nonaka, 1991 own the importance of knowledge of indiv iduals in the design of organizational knowledge. Kim (1998) reports that the knowledge of an organization lies mostly on the individual's head, and even if you can register or store in memory a large part of this knowledge, much more exist in indiv idual models, as these involve a mixtu re of what it is absorbed explicit ly and imp licit ly it is absorbed. Thus, the challenge for organizations is to make explicit these individual mental models to constitute in shared mental models. In the public work environ ment that itself is a structure committed to provid ing cit izens with a wide range of services, the so-called public services Demographic variables is the set of demographic information (age, education, and gender The results also denoted that older people in both erudit ion, tended to use more intensively breeding strategies. These studies showed also that there is an association between individual demographic and learning strategies, thus resulting in a new focus for further studies.

IV. METHODOLOGY
The technical procedures often handled for research design using the classification by some criteria, about the objectives, nature, approach and procedures. In the opinion of Prodanov and Freitas (2013) the procedures and the manner in wh ich we obtain the data necessary for the preparation.

Nature Basic
It aims to generate new knowledge, useful for the advancement of science without predicted practical application. It involves universal truths and interests.

PurposeOfTheStudy Descriptive
Such research observes, records, and describes the observed facts without interfering with them. Thus for such data collection, specific techniques are used, among which, the questionnaire, the test and the observation.

BibliographicReserch.
Elaborated from published material, aiming to habituate the researcher to the topic addressed. Books, magazines, periodicals and scientific articles, monographs, dissertations, theses, etc. are used.

Case Study.
It is based on the analysis of a real case and its relation with existing hypotheses, models and theories. It is developed from the deep study of a specific reality, which can be: an institution, co mmunity, family, s mall group of people, a single individual.

ProblemApproach Quantitative
It requires the use of statistical resources and techniques, to translate the information collected into numbers, and to classify and analyze them. Source: authors, 2015

International Journal of Advanced Engineering Resear ch and Science (IJAERS)
[ Vol-5, Issue-8, Aug-20 18]  https://dx.doi.org/10.22161/ijaers.5.8.21  ISSN: 2349-6495(P) | 2456-1908(O) In order to seek greater insight into the thread of the relationship between learn ing strategy and demographic variables of the servers surveyed in this research work scenario inhabits its nature in the basic aspect. Basic research involve truths of universal interest that is intended to generate new knowledge. (Prodanov and Freitas, 2013).
The study aims to operationalize the goals described, using a quantitative approach. Quantitative research uses mathematical language to describe the causes of a phenomenon and relationships between variables (Fonseca 2002, p. 20). As to the objectives, it is a descriptive study, opting for the questionnaire as a tool standardized technique of collecting data. In this view, to Gil (1987) the questionnaire and a technique that does not expose the subject to the influence of opinions and personal aspects, aiming only its shape and its handling. Prodanov    In order to capture relevant knowledge the topic was analyzed various bibliographic sources, articles, monographs, dissertations and materials made availab le on the Internet. The bibliographical research will serve to know how the subject is found, as well as the works that have already been done about it, and the opinions regarding the subject, according to Prodanov and Freitas (2013). Still in agreement Gil (2002) describes that to collect data is also used as a standardized instrument, the questionnaire, which enable the interaction with the quantitative nature.
The time of application of the questionnaire was extend ed during the year 2015, due to the inherent difficult ies of the bureaucratic comp lexity of the public scenario. The application of the questionnaires took place in t wo stages described below: in the first applicat ion, the online questionnaire was sent to the e-mails of each of the services that were the target of the Hu man Resources research; questionnaire manually, as well as the analysis of information.
The questionnaire was composed of 35 closed questions, using the Likert Scale at the level of doing, being 1 -Never

International Journal of Advanced Engineering Resear ch and Science (IJAERS)
[ Vol-5, Issue-8, Aug-20 18]  https://dx.doi.org/10.22161/ijaers.5.8.21  ISSN: 2349-6495(P) | 2456-1908(O) www.ijaers.com Page | 169 do, 2 -Rarely do, 3-As times I do, 4 -I often do and 5 -I always do, rep roduced in figure  2.  (1) is the result of the analysis, the more reliable the questionnaire will be. This tool has great acceptance in the middle academia, being applied in several areas of knowledge. Freitas and Rodrigues (2005) suggest the reliability classification from the Cronbach alpha coefficient, which vary between five degrees of reliability, the table shows this reliability well.Value of α

V. RESULTS
The case study was carried out in the hu man resources sectors of a public health organization and its annexes with headquarters in Jorge Teixeira Avenue with 7 de Setembro Street. Being of its competence as normatized to organize, to execute and to manage the services and actions of basic attention, of universal form. It also develops technical mechanis ms and organizat ional strategies to qualify hu man resources for the evaluation of basic care. The servers inserted in this scenario are statutory, in this regime the server and appointed through a unilateral act, not being able to modify it, because they are governed by a statute that is a law. They will present in this section the data obtained with the use of questionnaires, as well as their due analysis, by means of graphic tables and illustrative tables. According to the data, the demographic variables (age, gender, marital status, schooling and inco me) were listed according to the profile of the research participant. The subsections identified and described the Learning Strategies Used by sampling the universe in question.

Identification of the Demographic Profile of the Servers of the organism under study.
In order to obtain conditions to act on the first specific objective established, the follo wing variab les were used as the basis for the demographic variables: position, age, sex, marital status, schooling and income. The study reveals that active servers are mostly female. And that the position with more frequency and the Administrative Assistant with 53.8%, the function of nurse has 1.9% with lower index among the others, then comes the technician of nursing with 3.8%, the administrative assistant also follows with a low frequency of 7.7% of the total, the auxiliary health service function comprised 9.6%, the position of head (direct ion) was 11.5%, and the position of agent to combat endemic diseases was equal to that of leadership with 11.5%. In the age group of servers, it is observed that 11.5% are between 18 to 27 years, ages between 28 to 37 years correspond to 38.5%, fro m 38 to 47 years are also with 38.5%. Fro m 48 to 57years, they were 5.8% and public emp loyees were over 58 years old, respectively, with 5.8%. The data show that the population that participates in the research is mostly in the adult age group. According to IBGE (2010) the adult age group is between 29 to 59 years of age. In the civil status with 51.9% are married, 34.6% claim to be single, the separated civil status had lower percentage with 5.8%, to the stable union with 7.7%. Therefore, sampling validates that most servers are legally married and that few are in the role of stable union. Corroborating in the view of identifying the demographic profile of the analyzed population the degree of education that presented a prevalence of the others with, 30.8% is the complete upper level, the minority is postgraduate 13.5%, the incomp lete superior have 26, 6%, high school with 28.8%. Considering that the civil servants who are active in the human resources sector that participated in the research, have entered their work environ ment in the mediu m level position. Research shows that there are many graduates holding middle-level positions The remuneration of the servers of up to a min imu m wage and 9.6%. The salaries of 2 to 3 min imu m salaries are 78.8%, and 4 to 5 min imu m salaries 9.6% of the total number of emp loyees who participated in the survey and 1.9% receive salary of 6 to 7 minimu m salaries. Sampling is getting above the minimum wage and below 6 to 7 minimum wages.

Descripti ve of the learning strategies used by the servers of the organism studied.
Following analysis of the data we will now take the second objective as a focus, identifying and describ ing the learning strategies used by the SEMUSA servers and their annexes. Second reading in Ford and Cols (1998); Warr, Allan and Birdi (1999); in Warr and Downing (2000); Pantoja and Cols (2003), the strategies of Learning at work have a significant relation with the individual relat ive variables: age, gender, schooling, an xiety to learn, o rientation to learning, type of course and length of service at work. According to the data analyzed, the strategies were divided into two stages, for a better detail: cognitive strategy and behavioral learning strategy. According to Rigney (1978), learning strategies are cognitive operations and procedures used to acquire, retain and retrieve different types of knowledge and performance.
The research demonstrates that the scope of the research exists the occurrence of Learning Strategies in general, but nonetheless the cognitive strategies on leave significantly on the behavioral, that is, in the scenario studied individuals acquire knowledge reproduced and analyzed by context, fro m the whole and through the verification of its relationship with the organizational system. The reproduction and the part of the cognition th at the individual, mentally repeats the acquired knowledge in a way redrawing what was presented to him. Continuing the research, it ext racted fro m the questionnaire the questions that the basis and the focus on reproduction. Corroborating Gagné and Cals (1993) emphasize that one of the ways people can do, more things at the same time, and through automation. Based on the study described previously the subdivision reproduction of cognitive strategy, the population cares about how that knowledge is repeated, as well as its execution. Regarding the cognitive strategies subdivision intrinsic reflection, focused on the individual's opinion about the way of learning in the organization through the understanding between the relationship and interdependence between all parts of the work. Therefore, it fo llo ws the study on the data analysis process inserted in the drawn context . Extrinsic Reflection aggregates the perceptions about the way they perceive in the work scenario through the search for understanding with relation to the organizational system with a whole. Being the co mmunication between the parts of the system component intra and extra in the organization aiming at the interaction of the information of the development of the professional activities. The res earch also allo ws to demonstrate the existence of the Behavioral Strategy, where the servants who work in the public wo rk apprehend knowledge seeking interpersonal assistance, in written material, and in its practical application. In the Behavior Strategy the thematic of the relation of the individual with social interaction of the learning, as well as the tools used for capturing knowledge. The server absorbs knowledge, seeking interpersonal help, searching for written material, and practical application of theory. Search for Interpersonal Help refers to the concept that the individual to acquire knowledge or pass it on, utilizing the active search for help fro m other staff. Already in the Search for Help in Written Material, the indiv idual seeks to learn researching writings, as well as the use of the internet as a fast search tool with a large collection of university art icles and other reliable sources. Finally, in short, in the strategy, practical application and how the apprentice puts his own knowledge into practice while he learns. We will follow the details of the analysis of the data, verify ing the correlation of the strategies, with their demographic variables found in the chosen scenario.

Correlation of the learning strategies identified wi th the demographic variables.
In order to reach the third specific objective of correlating the learning strategies identified with the demographic variables inserted in the researched scenario, the questionnaire was applied via docs.google.com. The table shows that the demographic variable is directly related to the income variable, 0,322 correlation based on this finding.
The age variab le is correlated with the cognitive strategy with 0.436, as well as the behavioral strategies with correlation 0.293. Contributing to this view Warr and Downing (2000) when they identify that the Variables Demographics vary or relationship between themselves with the types of learning strategies. Regarding the behavioral strategy its correlation is strictly with the variable civ il status with 0.279 of correlation and 0.45 of significance. The data obtained indicate that the variables are mostly related to the general learn ing strategies presented in this study. Finally, it appears that the demographic variables, "age", "Status" has more frequent relat ionship with "cognitive strategies" as well as "Behavioral Strategies". Such evidence demonstrate that the age group with higher incidence and adult, this means that older people tend to use all learning strategies, Suit part icipants servers of research are mostly female, and who are married legally use these strategies as a way of learning and sharing it The variable Marital status also expressed significant correlation of 0.374 with seeking help strategy in written material, and also the reflection Extrinsic 0.308 strategy. Continuing notes is also the equity has its correlation only with seeking help material written with 0.275 significance. Based on the above data, those strategies but commonly used by servers were "Extrinsic reflection", "Interpersonal Help Search" and "Help Search written material". In correlation analysis, this association was found with the variables: sex, age, civil status and income. However the strategy "play", "Reflect ion Intrinsic" were related to these variables, and the variable Education in the workplace.

VI. CONCLUSION
This study focuses on the key learn ing strategies in the servers of the municipal body searched desktop, and correlate with demographic variables.
To try to answer the main problem of the study, the data collection tool was a questionnaire, built in two d ifferent sections. The first requested demographic data, in the second section closed questions related to learning strategies, having used the metric Lin kert scale of five points. Technical Statistics Cronbach's Alpha, applied to measure the safety of the instrument which resulted in reliab ility factor (α = 0.824) for data analysis treatment used to Excel and SPSS software. As regards the first objective to identify the demographic profile of the SEM USA servers, if delineated, mostly by servants, to age with little difference in the data demonstrated by research, where 28-37 years accounted 14 servants and 13 are between 38 and 47 years, found that college degrees stands out as level of education, and the serving mostly are legally married. In understanding the second to identify and describe The Learn ing Strategies Used By The SEM USA Servers, the study found that the cognitive strategies before the extrinsic reflection and that stood out from the rest. Regarding behavioral strategy were to search interpersonal strategy Help and Help Search for written material. Still referring to the second objective is detailed each learn ing strategy for your better understanding. Finally, the third objective of this research brought the light of knowledge Correlations of learning strategies and demographic variables. The variables: age, gender, marital status, had frequent significance with the strategies extrinsic reflection, search interpersonal assistance, and for help in written material, he realized that the local health department and its attachments, has in its frame work servers with the majority female, married civ il state, it is believed that this should be the influence on the correlation with the strategies described above. In contrast variables: income and education neither had an influence on learning strategies . Co mpleted so that the learn ing strategies and demographic variables do not correlate at all aspects, yet research drew a scope of scenario that the servants, to perform their activ ities try to understand the relationship of its activities with the organization as a whole, aiming also to interaction organizational information. In Hu man Resources SEMUSA and attachments, the servants to perform their tasks, ask for help fro m other servers when doubts arise arising fro m work and use opium in matters written as: standards, articles, and the Internet as a means to help in the understanding of activities. A mong the limitations of the research, it was given over to the questionnaire, due to bureaucracy, bar the entry of researchers in their environment publishes work. Therefore, the results show that contrary to what was thought public organizat ions have learning strategies, which is extremely important that managers have a sense of direct dais development of such methods, to build a learning process, to collaborate with the bureaucracy arising fro m this environment, which may thereby increase its principles of effectiveness and efficiency. The study was successful to be able to fill the gaps of the listed goals, and answered the question of the survey, in addition to enabling the theory interaction with the reality of the study by emp irical. Contributing to future research concerning the subject organizational learning. Interest to managers of organizat ions interested in efficiency by strategically treated learning. It is a further contribution to scholars committed to excellence in the public sector.