Application of the Queue theory in the Optimization of systems of attendance in the ice Cream Shop in the city of Manaus-AM-Brazil

Manoel Eurizelio lima Maia Junior; Marden Eufrasio dos Santos; David Barbosa de Alencar

Application of the Queue theory in the Optimization of systems of attendance in the ice Cream Shop in the city of Manaus-AM-Brazil

( Vol-6,Issue-6,June 2019 ) OPEN ACCESS

Author(s):

Manoel Eurizelio lima Maia Junior, Marden Eufrasio dos Santos, David Barbosa de Alencar

Keywords:

Theory of Queues, Process optimization, probability.

Abstract:

A queues through investigations of probability distributions generated and directed to the flow of customers and services to meet the demand of new customers waiting time in queues through practical ways. This work had as objective, a real reduction in the service queue of an ice cream shop. They were selected according to the specific needs of the optimization of processes, eliminating bottlenecks and processes. Some services have taken into account the peculiarities of the place, and public, having been receiving quality services and financially for the clients.