Evaluation Metrics for e-Government System and Services

Rahul Kaushal

e-Government System, use of IT, privacy and security.

Many e-Government services till date have been created based on the existing services and own understandings, rather than based on citizen’s need and interests. Very little data is available about local government officials and citizen’s want and need. The proposed study will analyze the use of IT and e-Governance practices, develop & document the conceptual model of e-Govt, define components, component attributes, and the component relationships for each model. The model will be based on the citizen’s viewpoint which is expected to be quite different from a model based on a government agency’s viewpoint.

10.22161/ijaers.4.2.3