Heuristic Usability Evaluation: A Case Study of Online Enrolment System of a State University

Emilsa T. Bantug, Ruth G. Luciano, Ronaldin V. Bauat

enrollment system, heuristic usability, interface, metaphors, models

The primary purpose of the study is to perform a thorough assessment of the user interface design of the Nueva Ecija University of Science and Technology’s Online Enrollment System (NEUST-OES). From there, human-computer interaction concepts such as metaphors, models, appearances, and the overall interface structure and logic flow were evaluated using the Nielsen Ten Usability Heuristics as a model. The results of this study can be utilized for further system improvements, particularly on increasing user productivity and performance by structuring the elements based on design standards that follow cognitive psychology laws. The significant findings of this study were given to the developers of NEUST-OES so that they can use them as bases on improving the system user interface design. It is hoped that with these results, the system’s user-friendliness and ease of use will be improved, hence, offering a smoother user interaction experience for both the students and the enrolling teachers.

Received: 01 May 2021; Received in revised form: 05 Jun 2021; Accepted: 15 Jun 2021; Available online: 26 Jun 2021

10.22161/ijaers.86.44