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ITIL Implementation in a Moroccan Stat Organization: The case of incident management process (Retracted Article)
( Vol-4,Issue-4,April 2017 ) OPEN ACCESS
Author(s):

Mourad EL Baz, Malik Motii Armand, Collins Anong, Belaissaoui Mustapha

Keywords:

ITIL, IT services, IT service quality, incident management.

Abstract:

Retracted Article

ijaers doi crossref DOI:

10.22161/ijaers.4.4.8
Paper Statistics:
  • Total View : 4309
  • Downloads : 50
  • Page No: 071-078
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